Shipping policy
Order Processing
We aim to process all orders within 4-5 business days. Please note that orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location:
- Standard Shipping: Estimated delivery time is 4-5 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
Order Tracking
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package through the carrier's website.
Customs, Duties, and Taxes
Esart is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Esart is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Information
If you provide incorrect shipping information, please contact us immediately at esartshopify@gmail.com. We will do our best to make changes before the order is shipped, but we cannot guarantee that changes can be made once an order is processed.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information provided by the customer, you may be responsible for additional shipping charges to have the package reshipped.
Shipping Restrictions
Certain products may be subject to shipping restrictions or surcharges due to size, weight, or destination. These restrictions will be noted on the product page or during checkout.
Contact Us
Email: esart.pk@gmail.com
Phone:+92-326-1977000